Your Questions, Answered

On-site in 30 minutes, guaranteed. A blocked drain doesn't keep to business hours, so we don't either.

Yes. A real person picks up whatever the hour, not a recording. Call at 2am and you'll still get a licensed plumber on the line.

Yes, including Christmas Day. Weekends and public holidays are ordinary working days for us, not an exception.

Fill in the form on our contact page and we'll call you straight back. Booking online applies the $50 discount automatically.

We look at the job, give you a fixed price, and you approve it before anyone starts. No estimate that grows once the van's here.

Yes. Free quotes, no obligation, and nothing to pay if you decide not to go ahead.

It's $50 off the job total when you book through our online form rather than calling. It stacks with the 10% seniors discount too.

No. $0 call-out fee, always, whether it's a five-minute look or a full camera inspection.

A lot of Sylvania was built out through the post-war decades with earthenware clay drainage, and that pipe stock cracks and shifts over the years. Roots from mature street trees find their way into the joints, and it becomes a repeat problem rather than a one-off.

Yes. Sylvania has a good mix of newer infill units alongside older houses, and shared drain lines on a block need the same camera work and clear written price as a single home.

Regularly. The leafy, established streets around Sylvania mean mature root systems are never far from an old sewer or stormwater joint, and they find a way into the smallest crack over time.

We see it every week. Post-war and 1960s-70s brick-veneer homes with original clay drainage sit alongside newer renovations, and each era behaves differently under a camera.

Yes. NSW Plumbing Licence #275278C, Master Plumber accredited, and licensed and insured to $20 million public liability.

A lifetime labour warranty. If it's not right, we come back. No questions, no cost.

Yes, even the ones labelled flushable. They don't break down like toilet paper, and they're one of the most common causes of a blocked toilet or sewer line we see.

It depends where the blockage sits. Everything from your boundary shaft in is your responsibility and ours to fix; if it's surfacing out at the street and your neighbours have the same issue, that's a Sydney Water mains problem.